We support the IT-department and the head of IT with best practice approaches and individual analysis in the field of operational management as well as IT-Strategy. We make sure you have the right People (skills, mindset, headcount), the right Infrastructure (servers, networks), right application portfolio (variety and focus), right communication strategy with your stakeholders and the right approach to steering your suppliers. We offer following support:
| Personnel management |
- Staff analysis and recruiting
- Annual personnel talks
- Motivational measures
- Education and training
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| Purchasing, Vendor and materials management |
- Vendor selection
- Service Level Agreements (SLA-Design)
- Pricing and negotiation
- Softwarelicense and support cost optimization
- Purchasing and cost control
- Inventory control
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| Organizational and technical management |
- Service desk and first level support management
- Incident and change management according to ITIL
- Clarification and efficiency improvements within IT processes
- Creating measurement systems with key-performance indicators
- Technical consulting
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| IT-Strategy |
- IT and Business Alignment
- Applications portfolio management
- IT Trends and future expectations
- 3 and 5 year planning
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IT-Security
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- Risk assessment and thread modelling
- Conception of ISMS (Information Security Management Systems)
- Preparation for obtaining the ISO27001 certificate
- DLP (data loss/leakage prevention) concepts
- Access control and authorization concepts
- Endpoint security concepts
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